In that scenario, a WhatsApp chatbot can help firms to arrange one. WhatsApp chatbots integrated with your CRM and Payment channels can accurately manage payment-related queries from the customer.įor some businesses, a visit with the client is a must. Chatbots can effortlessly navigate customers without a human agent’s support with the help of efficient integrations and curated workflow. WhatsApp chatbots can be an efficient interface for the customers to interact on order management. The chatbot can guide the customers from product showcase to cart to checkout. WhatsApp chatbots are excellent at showcasing products and managing carts. A WhatsApp chatbot developed to collect user preferences is an ideal choice, as the businesses will get the WhatsApp number and name of the customer immediately without even probing. The most important part of a sales process is Lead Generation. Let’s explore some of the significant use-cases we tackled at Creyoface using WhatsApp chatbots. The use-cases are enormous and depend entirely on your imagination. Many brands are migrating to WhatsApp chatbots for a better customer experience. Your business number will show a verified green tick if you meet the verification criteria. You must submit your details to Meta( earlier Facebook) through our interface to obtain one. In terms of features, WhatsApp Business API is more robust when compared to Business App.īusinesses with good reputations can also try to avail a verified green tick. With the help of a Unified inbox from Creyoface, businesses can have unlimited team members to support customers. You can automate the entire business process and integrate seamlessly with your existing solutions. Now with the help of Creyoface, you can integrate sophisticated chatbots with WhatsApp through Business APIs. WhatsApp Business API allows large teams to interact with customers using the API mechanism. In the WhatsApp Business App, owners can create their business profiles, add the company’s working hours, showcase the product catalog(up to 500 products), link to the official website, and set up automated greetings and messages. The app aims to give businesses a direct personalized connection with their customers. WhatsApp Business App is a stand-alone application you can download from the Google Play Store or App Store. Then WhatsApp Business App is the preferred choice for your Business. Most of your customers are contacting you through WhatsApp, and you are the only one handling customer support. Shall I go with WhatsApp Business App or WhatsApp Business API? Let us shed some light on both of them.Ĭonsider you are a business starting up or has started to acquire customers or have daily 20-30 messages from customers. Instead of downloading a new app, businesses are accessible through an existing social media platform. Client satisfaction is higher when support is available 24 hours a day, seven days a week. WhatsApp chatbots powered by Artificial Intelligence can personalize conversations, increasing the value and quality of the interaction. Advantages of a WhatsApp chatbot for the clientsĬlients can use WhatsApp chatbots to establish discussions with businesses and receive immediate answers to their questions. If the chatbot can’t provide adequate information, the chat gets transferred automatically to the customer support team. We can configure the chatbot to receive instant replies from your business WhatsApp number, ensuring brand loyalty. The WhatsApp chatbot can share the documentation for various business scenarios with the customers based on customers’ concerns. We can design a WhatsApp chatbot to answer the frequently asked questions automatically. You can now automate the reach-out process by leveraging broadcast messages with the highest level of personalization.Īdvantages of a WhatsApp chatbot for the customer support team By understanding the lead’s previous interactions, we could design an up-sell strategy to recommend relevant products. WhatsApp chatbots allow sending multimedia and documents to interact more with the leads. WhatsApp chatbots can automate the repetitive and time-consuming tasks that a sales or marketing executive does daily. You can reach an international audience as WhatsApp is available globally except in China.Īdvantages of a WhatsApp Chatbot for Sales and Marketing Executives Brand awareness and loyalty get boosted through personalized interactions. A better customer experience through a well-designed chatbot saves money and puts a long-lasting impression on the customer. Advantages of a WhatsApp Chatbot for Business Ownersīusinesses of all sizes, industries, or locations can deploy WhatsApp chatbots to engage with customers.
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